Shipping and Delivery

Every item is printed to order just for you, so the time it takes to reach you is production time + shipping time. This page explains each step, what it costs and what to do if something goes wrong on the way.

Step	Time
Production — we print, check and pack your order	3–7 business days
Shipping — from our partner to your door	16–20 business days

The product page and checkout show an estimated delivery date for your country. Delivery times are estimates, not guarantees: product type, destination, customs and the season all play a part.

1. Order processing

• Production starts once your payment is confirmed. You receive an order confirmation email straight away — please check your spam folder if you cannot find it.
• Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend are processed from the next business day.
• Every order passes a quality check before it is packed. Personalised items, large orders and busy seasons (Black Friday, Christmas, major tournaments) can add a few days to production.
• Items in one order may be made at different production partners and can ship separately. You are never charged extra for this.

2. Shipping costs

Shipping costs depend on the destination and the number of items. The exact cost for your address is shown at checkout before you pay, in the currency you selected. Any shipping discount or free-shipping offer is applied automatically when your order qualifies.

3. Where we ship

We ship to most countries worldwide. If your country cannot be selected at checkout, we are not able to deliver there yet. Some remote areas, islands and overseas territories may take longer to reach.

We can deliver to P.O. boxes and military addresses (APO/FPO) in most cases, but delivery can take longer and tracking may stop once the parcel is handed to the postal service.

4. Tracking your order

• When your order ships we email you a tracking number and link. You can also follow it on our Track Order page.
• The carrier can need 5–7 days to show the first scan. Seeing no information before that is normal.
• International parcels often change carrier when they arrive in your country. The tracking number can change too — the latest number is always shown on our tracking page.
• Orders with several items may arrive in separate parcels, each with its own tracking number.

5. Your shipping address

• Please check your address carefully at checkout, including the house or apartment number, postcode and phone number. Missing details can delay your order while we contact you.
• Need to change the address? Tell us within 12 hours of ordering — see Cancellation & Modification.
• We are not responsible for parcels delivered to an incorrect address entered at checkout. If such a parcel comes back to us, we can send it again once you pay the new shipping cost.
• If you ask the carrier to redirect a parcel after it has shipped, the carrier becomes responsible for it.

6. Delivery

• If nobody is home, the carrier usually leaves a notice, tries again or takes the parcel to a nearby pickup point. Please collect it in time: parcels that are not collected are returned to the sender.
• Parcels returned because they were not collected or refused can be sent again for a new shipping fee. Refused parcels are not refunded unless the item was faulty.
• Tracking says “delivered” but you have nothing? Please wait 48 hours, check with neighbours, your building reception and your mailbox, then contact us. We will open an investigation with the carrier.

7. Customs, duties & taxes

Orders shipped outside the country of dispatch may be subject to import duties, taxes or customs handling fees. These are set by your country’s authorities, are not included in our prices unless shown at checkout, and are paid by the receiver when they apply. Refusing a parcel at customs does not entitle you to a refund. If your parcel is held at customs, contact us and we will help you with the paperwork.

8. Delayed, lost or damaged parcels

• Delayed: if your parcel has not arrived 10 business days after the estimated date, or tracking has not moved for 7 days, contact us. We check with the carrier and keep you updated.
• Lost: if the carrier confirms the parcel is lost, we send a free replacement or give you a full refund — your choice.
• Damaged: if your parcel arrives damaged, take photos of the package and the items and contact us within 30 days of delivery. See our Refund & Replacement policy.

9. Events outside our control

Severe weather, strikes, customs checks, carrier disruptions and other events outside our control can delay deliveries. We will always do our best to get your order to you and keep you informed, but we cannot be held responsible for such delays.

Need help? Email support@stalkwear.com or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).