Cancellation & Modification

Every item is made just for you, so production starts quickly after you order. Here is what you can still change, until when, and how.

At a glance

• Free cancellation and changes within 12 hours of placing your order.
• After that, your order is in production and can no longer be cancelled or changed.
• Faulty or wrong items are always covered by our Refund & Replacement policy.

1. Within 12 hours of ordering

You can cancel your order for a full refund, or change any of the following free of charge:

• Size, colour or product type.
• Personalisation — names, numbers or text.
• Shipping address, email or phone number.
• Adding items to your order (we send you a payment link for the difference).

If a change makes your order cheaper, we refund the difference. If it makes it more expensive, we send you a secure payment link for the difference before we start production.

2. How to request a cancellation or change

1. Send your request through our contact form or email support@stalkwear.com.
2. Include your order number and exactly what you want to change or cancel.
3. The time of your message counts, not the time of our reply. We confirm every change by email.

3. After 12 hours

Your order is locked for production. Because it is made to order, it can no longer be cancelled, changed or refunded for a change of mind. If it arrives damaged, misprinted or not as described, our Refund & Replacement policy still protects you.

Once the parcel has shipped, address changes depend on the carrier and may not be possible.

4. Refunds for cancelled orders

Cancelled orders are refunded in full to the original payment method, usually within 1–3 business days. Your bank or card issuer may need up to 10 business days to show it. Refunds are made in the currency you paid in; any difference caused by exchange rates or your bank’s fees is outside our control.

5. When we cancel an order

In rare cases we may cancel an order, for example when an item cannot be produced, the payment cannot be verified, the order looks fraudulent, or a price was clearly shown in error. We always tell you why and refund you in full.

6. Good to know

• Personalised items are printed exactly as entered — please check names, numbers and spelling before you pay.
• In busy seasons, changes can take longer to confirm. Write to us as early as possible.
• By placing an order you agree to this policy. Your statutory rights are not affected.

Need help? Email support@stalkwear.com or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).