Refund & Replacement

Last updated: October 30, 2026

We want you to love what you ordered. If something is not right, we will make it right — and in most cases you do not even need to send anything back.

At a glance

30 days from delivery to report a problem.
Damaged, faulty, wrong or missing items: free replacement or full refund — your choice.
Usually no need to return the item. Just send us photos.
Every item is made to order, so we cannot accept returns for a change of mind or a wrongly chosen size.

1. What we cover

The item arrived damaged, defective, or with a print fault such as smudges, peeling, fading or a misplaced print.
The item is different from what you ordered: wrong design, product, colour or personalisation.
You received a different size from the one you selected, or the measurements differ from the size chart by more than the stated tolerance.
An item is missing from your parcel, or the parcel is confirmed lost by the carrier.
A manufacturing defect appears within 30 days of delivery during normal use and care.

2. What we do not cover

Requests made more than 30 days after delivery.
A size, product, colour, address or personalisation chosen by mistake at checkout. Please check the size chart on each product page before ordering.
Change of mind or personal taste: every item is made only for you.
Small differences in colour between your screen and the printed item, or print placement within normal production tolerances.
Normal wear and tear, or damage caused by washing, drying or ironing against the care instructions.
Items that have been worn, washed or altered, unless they are faulty.
Delays caused by customs or by the carrier, when the parcel is still on its way.
Parcels delivered to an incorrect address entered at checkout, or returned because they were not collected.

3. How to make a request

Contact us through our contact page or at support@stalkwear.com within 30 days of delivery.
Send us the details: your order number, a short description of the problem, clear photos of the item showing the problem, and a photo of the shipping label.
We review your request and reply within 24 hours on business days. If we need more information we will ask.
Choose your solution: a free replacement, made and shipped like a new order, or a full refund.

Please keep the item and the packaging until your request is resolved. In most cases you can keep or donate the item afterwards. If we ever ask you to send an item back because of our mistake, we cover the return cost.

4. Refunds

Approved refunds go back to the original payment method, in the currency you paid in.
We process refunds within 1–3 business days. Cards can then take up to 10 business days to show the refund; PayPal usually 3–5 business days.
If only part of an order is affected, we refund that part including its share of the shipping cost.
Optional tips and Package Protection are refunded when the whole order is refunded.
We cannot refund differences caused by exchange rates or by fees charged by your bank.

5. Replacements

Replacements are produced and shipped free of charge, with the same production and shipping times as a new order. You receive a new tracking number when the replacement ships. If the same item is no longer available, we offer a similar item or a full refund.

6. Payment disputes

If something is wrong, please contact us before opening a dispute or chargeback with your bank or PayPal. We can almost always solve the problem faster directly. While a dispute is open, the payment provider handles the case and we cannot send a refund or replacement at the same time.

7. Your legal rights

This policy is in addition to your statutory rights as a consumer and does not limit them. Items that are made to your specifications or clearly personalised are excluded from the statutory right of withdrawal where the law allows; your rights for faulty or misdescribed goods always apply.

Changed your mind before production started? See Cancellation & Modification.

Need help? Email support@stalkwear.com or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).