Disclaimer Regarding Fake Websites

Fake online stores sometimes copy the name, designs, photos or even the whole look of real shops to take people’s money. Here is how to make sure you are buying from us, and what to do if you are not sure.

1. Our official website

The only official website of Stalkwear is stalkwear.com. Any other website, marketplace listing or social media page that uses our name, logo, designs or photos without our permission is not connected to us.

2. How to spot a fake store

• The web address is slightly different from ours — extra letters, hyphens, numbers or another ending such as .shop or .store.
• Prices are far too good to be true, or there is a huge “closing down” sale.
• You are asked to pay by bank transfer, gift card, cryptocurrency or a payment link sent by message.
• The site has no clear contact details, policies or company information.
• Ads or messages create pressure: “only 2 hours left”, “last 3 items”, “claim your prize”.
• Emails or messages come from an address that does not end in our domain and ask for passwords, codes or card details.

3. How we work

• You only ever pay at the secure checkout on stalkwear.com.
• We never ask for your password, verification codes or full card number by email, chat, social media or phone.
• Order and shipping emails come from our own domain.
• We never ask you to pay a “customs fee” or “delivery fee” through a link in a text message.

4. Not sure? Ask us

If you are unsure whether a website, ad, email or message is really from us, contact us at support@stalkwear.com before you pay or share any information. We are happy to check.

5. Bought from a fake site?

1. Contact your bank, card issuer or PayPal straight away and ask about a chargeback or dispute.
2. Change any passwords you entered on the site.
3. Report the site to the platform where you found it and to your local consumer protection or police authorities.
4. Tell us at support@stalkwear.com with the web address and screenshots, so we can act against it.

We are sorry if this has happened to you. Please understand that we cannot accept responsibility for orders, payments or products from websites we do not operate.

Need help? Email support@stalkwear.com or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).