Help Center

You receive an order confirmation email within a few minutes. Not there? Check your spam folder, then contact us with the email you used.

Yes, within 12 hours of ordering. After that your item is already in production. Details: Cancellation & Modification.

Within 12 hours, yes — contact us and we send you a payment link for the extra item, so both ship together where possible.

No. You can check out as a guest. An account simply lets you see your orders and save your address for next time.

Yes. Tell us the products, sizes and quantities through our contact form and we will get back to you.

All available methods are shown at checkout, for example credit and debit cards and PayPal. Payments go through secure payment providers — we never see or store your card details.

You pay in the currency shown at checkout. Prices in other currencies are converted from our base currency and may be rounded. Your bank may charge a fee for payments in a foreign currency.

Check the card details and billing address, or try another payment method. Some banks block online payments abroad — a quick call to your bank usually solves it. Nothing is charged for a failed payment.

Enter it in the “Discount code” field at checkout before you pay. Codes cannot be added after the order is placed, and usually cannot be combined.

Production takes 3–7 business days, then shipping takes 16–20 business days. The product page shows an estimate for your country. Details: Shipping and Delivery.

The exact cost for your address is shown at checkout before you pay. Any free-shipping offer is applied automatically.

When it ships we email you a tracking link. You can also check it on Track Order. The carrier can need 5–7 days to show the first scan.

Items are often made in different places and can ship in separate parcels, each with its own tracking number. The rest is on its way.

Some countries charge import duties or taxes. These depend on local rules and are paid by the receiver when they apply.

We ship to most countries worldwide. If your country can be selected at checkout, we deliver there.

Open “Size guide” next to the sizes on the product page — every product has its own chart. Compare it with a piece you already own. Between two sizes? Take the bigger one. See all size charts.

Most of our apparel has a regular, unisex fit. Measurements can vary by 1–2 cm (about 1 inch). For a looser fit, choose one size up.

Yes, on every product with personalisation fields. We print exactly what you type, so please check the spelling.

Very close. Screens show colours a little differently, and print placement can vary slightly from item to item.

Sorry about that! Within 30 days of delivery, send us your order number and photos. We send a free replacement or a full refund. Refund & Replacement

Every item is made to order, so we cannot take back items for a wrong size choice or a change of mind. Please check the size guide before ordering — and if you are unsure, ask us first.

Usually not. Photos are enough in most cases. If we ever need the item back because of our mistake, we cover the cost.

Once approved, the money goes back to your original payment method: up to 10 business days for cards, 3–5 business days for PayPal.

Inside out, cold or 30 °C, with similar colours, no bleach. Hang to dry and do not iron over the print.

Our all-over prints bond the ink with the fabric, so they are made not to crack or peel. Following the care instructions keeps the colours bright for longer.

Yes. The whole store uses an encrypted connection, payments are handled by certified providers, and our only official website is stalkwear.com. Read how to spot fake websites.