Terms of Service

These Terms of Service apply to every visit to and every order from Stalkwear (stalkwear.com), operated by Stalkwear (“we”, “us”). Please read them carefully. By using the store or placing an order, you agree to these terms and to the policies linked below.

At a glance

• Every item is made to order after you buy it.
• Free changes and cancellation within 12 hours of ordering.
• Damaged, faulty or wrong items: free replacement or full refund within 30 days of delivery.
• Our designs are original fan artwork, not official merchandise unless stated.

1. About us

Stalkwear ·
UK: 46 Sunninghill Dr, Clifton, Nottingham NG11 8FT
DE: Kantstraße 165, 10623 Berlin, Deutschland
US: 959 N Doheny Dr 205, West Hollywood, CA 90069
AU: 188 Pitt Street Mall, Sydney NSW 2000, Australia · support@stalkwear.com

2. Using the store

• You must be of legal age in your country, or have the consent of a parent or guardian, to place an order.
• You agree to give true, current and complete information when you order or create an account.
• If you create an account, keep your login details safe. You are responsible for activity on your account and should tell us straight away if you think someone else has used it.
• We may change, suspend or stop any part of the store at any time, for example for maintenance.

3. Prohibited uses

You may not use the store or its content:

• for any unlawful purpose, or to encourage others to break the law;
• to infringe our intellectual property rights or those of others;
• to harass, abuse, insult or discriminate against anyone;
• to submit false or misleading information, or to place fraudulent orders or chargebacks;
• to upload viruses or any code that may harm the store or its users;
• to collect other people’s personal data, or to copy content automatically (scraping, bots, spiders);
• to get around the store’s security features.

We may block access or cancel orders when these rules are broken.

4. Our products

• Every item is printed to order after you buy it. This lets us offer many designs without waste, and it is why production takes 3–7 business days.
• Product photos are digital mock-ups or photos of samples. Colours can look slightly different on your screen, and print size and placement can vary a little from item to item.
• Sizes and measurements are given in the size chart on each product page and can vary by 1–2 cm (about 1 inch).
• Our designs are original artwork inspired by sports and fan culture. Unless a product says otherwise, it is not official merchandise and is not made, licensed or endorsed by any club, league, player or brand. Names of teams, players or brands are used only to describe the inspiration of a design.
• We may limit quantities, discontinue products or change descriptions at any time. Products are available while they are shown in the store.

5. Accuracy of information

We work hard to keep product information, prices and availability correct. Occasionally the store may contain typing errors, inaccuracies or omissions. We may correct them, and change or update information at any time without notice — including after you have placed an order. If a correction changes your order, we contact you first and you can cancel for a full refund.

6. Personalisation and your content

• Personalised items are printed exactly as you enter them. Please check spelling, names and numbers carefully before you pay.
• You confirm that you have the right to use any names, numbers, text or images you provide, and that they do not infringe anyone’s rights.
• You give us permission to use your content only to produce and deliver your order.
• We may refuse or cancel orders with content that is offensive, hateful, unlawful, or infringes the rights of others. You are then refunded in full.

7. Orders

Your order is an offer to buy. A contract is formed when we send the order confirmation email. We may refuse or cancel an order — for example if an item cannot be produced, payment cannot be verified, the order appears fraudulent or a price was shown in obvious error. If we do, we tell you and refund any payment in full.

8. Prices and payment

• Prices are shown in the currency you select. Prices in other currencies are converted from our base currency at our current exchange rate and may be rounded.
• Shipping costs, any taxes and optional extras (such as Package Protection or a tip) are shown at checkout before you pay.
• You pay in the currency shown at checkout. Your bank may charge its own fees for foreign-currency payments; these are outside our control.
• Payments are processed by secure third-party payment providers. We do not store your full card details.
• We may change prices and offers at any time. The price shown when you place your order applies to that order.

9. Discount codes and promotions

Discount codes and promotions are valid for the period and conditions stated. Unless stated otherwise, they cannot be combined, have no cash value, cannot be exchanged or transferred, and cannot be applied after an order is placed. We may end a promotion at any time, and we may cancel orders that misuse a code.

10. Taxes and duties

Unless shown at checkout, import duties, taxes and customs fees charged by the destination country are not included in our prices and are paid by the receiver.

11. Production, shipping and delivery

Production takes 3–7 business days and shipping 16–20 business days. These are estimates and not guaranteed delivery dates. The risk of loss passes to you when the parcel is delivered to the address you gave us. Details are in our Shipping and Delivery policy.

12. Cancellations, refunds and replacements

You can cancel or change an order within 12 hours. Damaged, faulty, wrong or missing items are replaced or refunded if you contact us within 30 days of delivery. See Cancellation & Modification and Refund & Replacement.

13. Right of withdrawal

Our items are made to order according to your choices. Where the law allows, goods made to your specifications or clearly personalised are excluded from the statutory right of withdrawal. This does not affect your rights if an item is faulty or not as described.

14. Payment disputes

If there is a problem with your order, please contact us before opening a dispute or chargeback. We can almost always solve it faster directly. Chargebacks opened without contacting us first, or for orders that were delivered as described, may be contested with the evidence we hold.

15. Reviews, comments and feedback

Reviews must be honest and about your own experience. By posting a review, photo, comment or idea you allow us to show, edit for length and use it in the store and in our marketing, with your first name or initials, without payment. We may remove content that is false, offensive, unlawful, spam or unrelated to the product. You are responsible for what you post.

16. Third-party tools and links

The store may use or link to services of other companies, such as payment providers, carriers, tracking tools and social media. We do not control them and are not responsible for their content, products or practices. Their own terms and privacy policies apply when you use them.

17. Intellectual property

The designs, texts, photos, logos and software of this store belong to us or our licensors and are protected by law. You may not copy, reproduce, sell or use them for commercial purposes without our written permission. Buying an item does not give you any rights to its design. If you believe something in our store infringes your rights, email support@stalkwear.com with the details and we will act promptly, including removing the item where appropriate.

18. Personal data

How we handle your personal data is explained in our Privacy Policy.

19. Disclaimer

We do our best to keep the store accurate and available, but we cannot guarantee it will always be error-free, secure or uninterrupted. Except as stated in these terms and as far as the law allows, the store and our products are provided “as is”, without other warranties.

20. Limitation of liability

As far as the law allows, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

21. Indemnification

If you break these terms or the law, or infringe the rights of others through content you provide, you agree to cover the reasonable costs, claims and damages that this causes us, as far as the law allows.

22. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, carrier or customs disruptions, pandemics or outages of third-party services. We will tell you as soon as possible and do our best to limit the impact.

23. Termination

These terms apply until ended by you or us. You can stop using the store at any time. We may end or suspend your access if you break these terms. Sections that by their nature should continue — such as intellectual property, liability and disputes — remain in force.

24. Severability and entire agreement

If any part of these terms is found invalid, the rest stays in force. These terms, together with the policies linked on this page, are the entire agreement between you and us about your use of the store. If we do not enforce a right straight away, we do not give it up.

25. Disputes and applicable law

If you have a complaint, please contact us first — most problems can be solved quickly. These terms are governed by the law of the country where Stalkwear is established. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in its courts.

26. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order. Please check this page regularly.

27. Contact

Questions about these terms? Email support@stalkwear.com or use our contact form.